If you have any problems using the site, or any questions, please find the relevant section below. If your query is still not answered, please contact us and we will be happy to help.
Email: service@tiewarehouse.co.uk
Phone: 0800 197 4254 (24hrs)
Frequently Asked Questions:
- Payment Options?
- Why was my card payment declined?
- What is Verified by Visa & Mastercard SecureCode?
Why was my card payment declined?
The most common reason for your payment being declined is because the security code (last 3 digits on the back of the card) is incorrect - if you are entering the correct information and it still being declined, please try without entering this code.
When you pay online using your debit or credit card, the details you include are sent to your bank for authorisation. If any of these do not match the information your bank has for that card, it may be declined by your bank. In some cases the bank will still authorise the transaction, but we will need to manually verify it. If we are unable to verify it we will have to refund the amount back to the card. This happens very rarely though, and you will be contacted if there are any problems.
To ensure your payment is accepted, please make sure the name, address, postcode, and security code you enter on the payment page match those of your card exactly.
 | Maestro cardholders please use the Switch option for payment. |
 | Visa DEBIT cardholders please use the Visa DELTA option for payment. |
Payment Options
Payment is by debit or credit card or Nochex only. We currently accept Visa, Mastercard, JCB, Switch, Solo, Delta and Visa Electron, though Electron cardholders should note that some banks won't authorise internet transactions for Electron cards. All cards are processed securely on our behalf by Worldpay. Unfortunately we do not accept cheques or postal orders, or any other payment methods except for special orders. See also: Why was my card payment declined?
What is Verified by Visa and Mastercard SecureCode?
Please note that during payment you may see a pop-up window asking you to enter further details and a password for extra security. This acts as a sort of online version of Chip and Pin and provides you with extra security when shopping online so please read the instructions there carefully. You will only need to do this once - whenever you shop at a secure site again you will only be asked to enter your password so your bank can verify it is you using your card. A private password means added protection against unauthorized use of your credit or debit card when you shop online.
Every time you pay online with your Visa, MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal password, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.