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If you have any problems using the site, or any questions,
please find the relevant section below.
If your query is still not answered, please contact
us and we will be happy to help.
How to Order
To place an order, click on the Add To Cart button
next to the product you wish to order. To return to
the shop to purchase more items, click on Continue Shopping
in your shopping basket. You can view your basket at
any time by clicking on Cart Contents at the top left
of the page. You can check out any time by clicking
on Checkout at the top left of the page or in your cart.
To delete an item in your cart, click on the delete
button next to the item you want to remove. You can
also change the quantity of the products you've ordered
by changing the figure in the Qty box in your cart and
clicking on Update. Payment is by credit or debit card
only and all orders are processed on a secure server.
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Problems ordering
If you are having problems placing your order, please call us on 0800 197 4254 (9am-5pm, Mon-Fri. After hours, our call centre will take your details and we'll call you back during office hours).
See also: Why
was my card payment declined?
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Payment Options
Payment is by debit or credit card only. We currently
accept Visa, Mastercard, JCB, Switch, Maestro UK, Solo,
Delta and Visa Electron. All card payments are processed
on secure servers. Unfortunately we do not accept cheques
or postal orders, or any other payment methods except
for special orders. See also: Why
was my card payment declined?
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Delivery
UK Delivery (Standard): Standard
Delivery to the UK is FREE! Most orders placed
before 4pm Monday-Friday are despatched the same day
by 1st Class post and usually arrive within 2 working
days (Mon-Fri) from despatch (subject to Royal Mail).
Orders placed on weekends and Bank Holidays are despatched
the next working day.
UK Delivery (Next Day):
If you require a next day delivery (available Mon-Fri
only), this is available for £6.95 by selecting
the Next Day Delivery option during checkout (not available
21 Dec-2 Jan). Next day orders are sent by Royal Mail
Special Delivery and usually arrive before 1pm the next
working day (Mon-Fri). Please note that a signature
is required on delivery so someone will need
to be at the delivery address to receive the parcel.
Please note that next day delivery for UK orders is
only available for orders placed by 4pm Monday to Thursday.
Orders placed after this time will only be despatched
the following day. Any Next Day Delivery orders placed
by 4pm on Friday will be delivered on Monday unless
a Saturday delivery is ordered. Next day Delivery orders
placed after 4pm on Fridays, on weekends or bank holidays
will only be despatched on the next working day to arrive
the day after. Next Day Delivery to remote or outlying
areas of Scotland (and Islands) and Channel Islands
will take on average 2-3 working days. Please
note that Next Day Delivery charges are non-refundable
if an order is returned. Please see the Returns section
in our Terms and Conditions for important information
about Returns and delivery charges.
USA / Canada / EU / Australia / NZ:
Additional shipping charges apply to countries outside
the UK. Shipping charges are calculated according to
the weight of the item and can be selected when adding
items to your shopping cart. Orders are sent by Royal
Mail Standard Airmail and usually arrive within 14 days
(excluding weekends and bank holidays) from despatch.
Orders sent Express usually arrive within 7 days (excluding
weekends and bank holidays). Please note that
Express Delivery charges are non-refundable
if an order is returned. All international delivery
times are subject to your country's postal system and
customs. Please see the Returns section for important
information about Returns and delivery charges.
We aim to despatch orders received by 2pm the same
day they are received (excluding Bank Holidays and Weekends),
but delivery time is subject to Royal Mail and same
day despatch is not guaranteed.
Delivery Addresses: If you select
a different delivery address to the billing address,
the delivery address will need to be verified separately.
This may delay your order and in some cases your order
will not be delivered to an address other than the billing
address, or may be cancelled if we are unable to contact
you at the billing address. If you have ordered a Next
Day service, you will not be compensated for any delays
caused by using a delivery address that's different
to the billing address.
We currently deliver throughout the UK, USA/Canada,
Australia/NZ, and some EU countries (see full
list). In the event the free delivery offer is withdrawn,
delivery charges are calculated automatically as you
add products to your basket.
Countries delivered to: Australia,
Austria, Bahrain, Belgium, Canada, Denmark, Finland,
France, Germany, Greece, Ireland, Italy, Luxembourg,
Malta, Monaco, Netherlands, New Zealand, Norway, Portugal,
Spain, Sweden, Switzerland, United Arab Emirates, United
Kingdom, United States.
PLEASE NOTE: Most orders fit through
a normal letterbox, however if you have ordered more
than 3 ties the package will be larger and there should
be someone at the delivery address to receive the delivery
or a re-delivery may have to be arranged and you will
be responsible for any extra charges as a result.
Packaging: All ties are posted in
padded mail bags to protect them from damage. Orders
of 1 or 2 ties will normally fit through a standard
letterbox. Most of our ties are also enclosed in clear
plastic/cellophane sleeves, but this is not part of
the standard packaging.
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Cancellations, Returns and
Refunds
If you wish to return or exchange an item,
please see the back of the packing slip that came with
your order for instructions on how to go about this,
or see our Returns page. Requests
for refunds/returns must be made within 14 days of delivery
- late returns will not be considered. Goods should
be received by Tie Warehouse within 7 days of notification
of intent to return i.e. no later than 21 days after
delivery. Return postage costs are the responsibility
of the person returning the order - it is recommended
that you return your goods using Recorded Delivery.
If you wish to cancel your order,
you should contact us
as soon as possible after ordering and we will cancel
your order and refund any payments you have made. If
your order has already been despatched you will need
to follow the procedure above.
Returned and cancelled orders will be refunded for
the products returned or cancelled and any standard
delivery charges. Refunds will be made back to the debit
or credit card used for the original order within 30
days of cancellation of the order. Next Day Delivery
charges are non-refundable unless the order does not
arrive within the day specified in the Terms and Conditions
as the next working day, or through any other fault
of Tie Warehouse. Return postage costs will only be
refunded if the return is due to an error of Tie Warehouse
and if a receipt for the postage is included with the
returned product, and only for Royal Mail 1st or 2nd
Class postage, and Royal Mail's Recorded Mail service.
In such cases if a full refund plus the return postage
is required, it will not be possible to refund more
than the original purchase price, and postage costs
will be provided instead as a Tie Warehouse gift certificate
or discount voucher which will be valid for 6 months.
In the event the goods are not returned and Tie Warehouse
is required to recover the goods, we will charge you
for any costs incurred for such recoveries. We reserve
the right to limit the amount of times an order or item
can be returned or exchanged.
If you have received a quantity discount as a result
of a bulk purchase or any other similar offer, and have
returned part of the order for a refund, the discount
originally received will be readjusted based on the
number of products retained or other terms of the original
discount, and any refunds will be subject to these adjusted
discounts.
Any returned products must be in the original undamaged
packaging, and the goods should not have been used or
damaged in any way. Any returns that do not comply with
these requirements will not be refunded. The address
for returns can be found on the Contact
Us page and on the back of your packing slip.
If you're not sure whether the colour or type of tie
you see on your screen is what you want, feel free to
order it anyway and if it's not right you can return
it within 14 days for a refund. This is especially useful
if you want a specific colour or shade for a wedding,
and gives you the opportunity to compare the tie with
colour swatches.
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Privacy & Security
Payments
Tie Warehouse uses a secure server for processing your
order. Debit and credit card payments are processed
using secure servers. Tie Warehouse does not have access
to your card details and transactions are completed
automatically to ensure the security of your card. Tie
Warehouse is also accredited by SafeBuy
and ISIS
so you can buy online with confidence.
Privacy
Your privacy is important to us! Any information entered
in this site, for example your name and email address
entered in our contact forms, will be used to contact
you and keep in touch with you about your enquiry or
about the product or service you have received from
us, and will not be used for any other purpose. You
will not be added to our mailing list unless you have
opted to do so, and you can unsubscribe from any mailings
at any time. In accordance with the Privacy & Electronic
Communications Act, we do not send random marketing
emails to personal email addresses (spam).
You will also have the option to subscribe to our free
newsletter, and in such cases your name and email address
will be added to our mailing list so that we can let
you know about special offers or new products and keep
you informed about the latest exclusive offers which
may be of interest to you. You can unsubscribe from
this list or any other mailings at any time by following
the instructions in the email you receive from us or
by contacting us and requesting removal from the mailing
list. Except in the case of a sale of the business or
assets of Tie Warehouse Ltd or its trading companies
(in which case you will be notified and given the opportunity
to unsubscribe), your personal details will never be
sold or passed on to third parties, unless agreed or
requested by you or required by law.
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Choosing a Tie
There are two main types of tie: Silk and Polyester.
Silk is usually slightly more expensive than its polyester
equivalent and will almost always require dry-cleaning.
Silk can be printed (commonly just referred to as "silk")
or woven - woven silk tends to be thicker and you will
often see a fabric weave running through it. Polyester
ties can be standard Polyester, Woven Polyester or Satin
Polyester. Satin Polyester ties tend to have a silky
or satin finish to them so you get a soft, smooth effect.
Woven polyester ties can also be smooth and usually
have a weave throughout the tie. Polyester ties can
sometimes be machine-washed but generally it is better
to dry-clean them as well. Lightweight Ties can be silk
or polyester and are made of quite thin material. These
ties are usually indicated as being lightweight in the
description. In general, unless someone especially wants
a silk tie, most visitors to Tie Warehouse choose a
tie based on its design rather than whether it is silk
or polyester. For more help choosing the right tie,
please see our Buying Ties
article.
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Stock Levels - Need More?
The product information pages show the current stock
level for that product. In many cases there will be
3 or less of each item in stock at any one time - we
do this so that we can keep our range as wide as possible
and our prices as low as possible. If an item is currently
out of stock it will probably be back in stock within
a week in most cases, although if a new batch of a particular
design needs to be made it can take up to 6 weeks -
this will usually be indicated on the product's page
if a long delay is expected. If you need more of an
item than is currently in stock, please contact
us as we can usually order more for you. We recommend
that you order one initially just so you can check the
colour, fabric etc is right and then we can order the
rest in for you. Please note however, that manufacturers
change their stock regularly so we cannot guarantee
availability of any item that we do not currently have
in stock, but we will always try to find an alternative
in the event this happens. Please also see our Wedding
Ties section for more information specifically for
wedding services.
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Weddings, Corporate & Bulk
Orders
We regularly supply ties for weddings, staff uniforms,
choirs, events and corporate functions, so if you require
a specific type of tie for a wedding or other occasion
that is not currently listed on the site, please let
us know and we will try to get it for you. If you have
found what you want on the site but need more than is
currently in stock, please contact
us as we can usually order more for you. Please
give us as much advance warning as possible as sometimes
we have to wait a while to get the products from the
suppliers. If you're not sure whether the colour or
type of tie you see on your screen is what you want,
feel free to order it anyway and if it's not right you
can return it within 14 days for a refund. This is especially
useful if you want a specific colour or shade for a
wedding, and gives you the opportunity to compare the
tie with colour swatches. Please also see our Wedding
Ties section for more information specifically for
wedding services. Please note that we do not make bespoke
ties or do custom designs, nor do we do wholesale orders,
however we do offer discounts for larger quantities.
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Ordering a Gift
If you are ordering a gift for someone, please note
that most orders include our name on the packaging,
but we do not include an invoice or any indication of
the costs with any orders. We do however include a packing
slip which shows who ordered the item and where it is
being delivered to, the order number, and our contact
details should there be any problems. We can also giftwrap
it for you and add a message from you. Please select
the giftwrap option when adding a product to your cart,
and enter any message you want included in the comments
box during checkout.
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Can you gift wrap my order?
Yes, we can wrap your gift for you, and include a message
if required. Please tick the giftwrap box when adding
an item to your cart. You can enter any message you
want included in the comments box during checkout and
this will be added to a suitable gift tag with your
order.
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Can I order by phone?
Yes, you can order by phone by calling 0800 197 4254
(UK) or +44 1322 422 475 (International callers) 9am
to 5pm Monday to Friday, apart from 22 December to 3
January when phone ordering will not be available. Please
note however that we may need to call you back if we're
busy on another order, and your order will still be
processed in the normal way using our online system.
It is secure however, and your debit or credit card
details are processed on secure servers. We would advise
using our online system wherever possible to avoid any
delays to your order.
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Can you send me a catalogue?
Unfortunately we don't have a catalogue of our stock
as the ties we have change on a regular basis. All our
latest ties can be found on our website.
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Do you have a shop I can visit?
As an internet based company we do not have any high
street shops, but we can delivery throughout the UK
within a couple of days and accept returns if the tie
you've ordered is not right for you.
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Do you provide sample swatches
for your ties?
Unfortunately we don't have swatches, but feel free
to order the items you want and if they're not right
you can return them for a refund. We do advise ordering
only one of a particular colour initially so you can
check the colour, shade etc is right, before ordering
any more.
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Do you have matching handkerchiefs?
Yes, we can provide matching handkerchiefs for some
of our ties and cravats. These are mainly available
for our plain ties and cravats and can viewed in our
Handkerchiefs
section.
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Do you have Spiderman, Superman,
Shrek, Scooby Doo or Sponge Bob Ties?
Due to the licencing requirements for these images,
we currently don't sell any of these ties.
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Can you convert my tie to clip-on?
Unfortunately we do not provide this service.
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Why was my card payment declined?
When you pay online using your debit or credit card,
the details you include are sent to your bank for authorisation.
If any of these do not match the information your bank
has for that card, it may be declined by your bank.
In some cases the bank will still authorise the transaction,
but we will need to manually verify it. If we are unable
to verify it we will have to refund the amount back
to the card. This happens very rarely though, and you
will be contacted if there are any problems. To ensure
your payment is accepted, please make sure the name,
address, postcode, and security code you enter on the
payment page match those of your card exactly. For more
detailed information on payment errors, please see Payment
Help.
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Why haven't I received my order
yet?
Orders are usually despatched the same day if ordered
by 4pm, or early the following day if ordered after
4pm, and are sent by First Class post so should arrive
within 1-2 days (for UK orders, 10-14 working days for
Rest of World). If you have not received your order
after 2 or 3 working days from when it was due, please
contact your local sorting office as soon as possible
to see if it is there, as they may have tried to deliver
it but it was too big for your letter box. Please do
not delay contacting your local sorting office as they
will return the package if it is not collected in time.
If you still haven't received it after 7 days, please
contact us and we'll
try to sort it out for you.
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