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For general help using this site, please click on the Help
link at the top of any page.
This site is maintained and operated by Tie Warehouse Ltd,
a company incorporated in England with company number 4514831
and whose registered office is at The Oast House, 6D 5 Mead
Lane, Farnham Surrey, GU9 7DY. By accessing or continuing
to use the Tie Warehouse website you hereby agree to the following
terms and conditions of use. If you do not agree to these
terms and conditions of use then you should not continue to
use this website.
How to Order
To place an order, click on the Add To Cart button next to
the product you wish to order. To return to the shop to purchase
more items, click on Continue Shopping in your shopping basket.
You can view your basket at any time by clicking on Cart Contents
at the top left of the page. You can check out any time by
clicking on Checkout at the top left of the page or in your
cart. To delete an item in your cart, click on the delete
button next to the item you want to remove. You can also change
the quantity of the products you've ordered by changing the
figure in the Qty box in your cart and clicking on Update.
Payment is by credit or debit card only and all orders are
processed on a secure server. Payment is by credit or debit
card only and all orders are processed on a secure server.
All prices are in UK Pounds unless you select a different
currency, and your card will be charged in UK Pounds regardless
of the currency you choose to view prices in. If any customs
or other charges are payable, this will be payable by the
recipient of the order and Tie Warehouse shall have no responsibility
for any such charges.
Stock Levels
Current stock levels are shown on product detail pages. Although
stock levels are updated automatically as products are added
and removed, the stock level figure should be taken as an
indication of available stock only, and not as a guarantee
that item is in stock or fit for sale. In circumstances where
it is not possible to despatch an order due to incorrect stock
levels, damaged goods or other stock issues, Tie Warehouse
will contact you as soon as reasonably possible to provide
alternative options.
Special Offers / Sales
Special Offers or products on Sale are products that have
been reduced in price, usually because they have been in stock
for a while or need to be sold to make room for new stock.
On occasion items or packaging listed under Special Offers
may have slight scuffing due to storage and transport, but
are otherwise in new condition unless stated otherwise. Prices
for products listed as a Special Offer, On Sale or any other
reduced price are valid as long as stocks last or as long
as Tie Warehouse decides and can be withdrawn at any time
without notice. Requests for sale or reduced prices after
a sale has finished will not be considered.
Discounts / Vouchers
Discount codes and gift vouchers can only be claimed online,
and must be entered at time of checkout. Discounts and gift
vouchers cannot be applied retrospectively, and cannot be
claimed after an order has been submitted online or otherwise.
Only one discount or gift voucher can be used per purchase,
and cannot be used with any other discounts or vouchers, including
but not limited to quantity discounts. Discount codes and
other offers can be withdrawn at any time without notice.
Gift vouchers are valid for 6 months from date of purchase
unless otherwise stated, and cannot be exchanged for cash.
Please see the Returns and Refunds section for more information.
Deliveries
Standard Delivery to the UK is FREE!
Most orders placed before 4pm Monday-Friday are despatched
the same day by 1st Class post and usually arrive within 2
working days (Mon-Fri) from despatch (subject to Royal Mail).
Orders placed on weekends and Bank Holidays are despatched
the next working day.
UK Delivery (Next Day):
If you require a next day delivery (available Mon-Fri only),
this is available for £5.95 by selecting the Next Day
Delivery option during checkout (not available 21 Dec-2 Jan).
Next day orders are sent by Royal Mail Special Delivery and
usually arrive before 1pm the next working day (Mon-Fri).
Please note that a signature is required
on delivery so someone will need to be at the delivery address
to receive the parcel. Please note that next day delivery
for UK orders is only available for orders placed by 4pm Monday
to Thursday. Orders placed after this time will only be despatched
the following day. Any Next Day Delivery orders placed by
4pm on Friday will be delivered on Monday unless a Saturday
delivery is ordered. Next day Delivery orders placed after
4pm on Fridays, on weekends or bank holidays will only be
despatched on the next working day to arrive the day after.
Next Day Delivery to remote or outlying areas of Scotland
(and Islands) and Channel Islands will take on average 2-3
working days. Please note that Next Day Delivery charges
are non-refundable if an order is returned. Please
see the Returns section in our Terms and Conditions for important
information about Returns and delivery charges.
USA / Canada / EU / Australia / NZ: Additional
shipping charges apply to countries outside the UK. Shipping
charges are calculated according to the weight of the item
and can be selected when adding items to your shopping cart.
Orders are sent by Royal Mail Standard Airmail and usually
arrive within 14 days (excluding weekends and bank holidays)
from despatch. Orders sent Express usually arrive within 7
days (excluding weekends and bank holidays). Please
note that Express Delivery charges are non-refundable
if an order is returned. All international delivery times
are subject to your country's postal system and customs. Please
see the Returns section for important information about Returns
and delivery charges.
We aim to despatch orders received by 2pm GMT the same day
they are received (excluding Bank Holidays and Weekends),
but delivery time is subject to Royal Mail and same day despatch
is not guaranteed.
We currently deliver throughout the UK, USA/Canada, Australia/NZ,
and some EU countries (see full
list). In the event the free delivery offer is withdrawn,
delivery charges are calculated automatically as you add products
to your basket.
Delivery Addresses: If you select a different
delivery address to the billing address, the delivery address
will need to be verified separately. This may delay your order
and in some cases your order will not be delivered to an address
other than the billing address, or may be cancelled if we
are unable to contact you at the billing address. If you have
ordered a Next Day service, you will not be compensated for
any delays caused by using a delivery address that's different
to the billing address.
PLEASE NOTE: Most orders fit through a normal letterbox, however if you have ordered more than 3 ties the package will be larger and there should be someone at the delivery address to receive the delivery or a re-delivery may have to be arranged and you will be responsible for any extra charges as a result.
Packaging: All ties are posted in padded mail bags to protect them from damage. Orders of 1 or 2 ties will normally fit through a standard letterbox. Most of our ties are also enclosed in clear plastic/cellophane sleeves, but this is not part of the standard packaging.
Formation of a Contract and Non-acceptance
of an order
A contract will only be formed when Tie Warehouse manually confirms your order by email or when your order is despatched. Receipt of an automatic email when placing your order or paying online does not constitute a contract and cannot be considered binding.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being damaged or unavailable from
stock;
Our inability to obtain authorisation for your payment;
Our inability to confirm your order or order details within
48 hours of the order being placed;
Our inability to contact you by phone or email using the information
provided in your order;
Our inability to verify your billing or delivery address;
Failure to complete or provide relevant card security information;
Any discrepancies in your order, including but not limited
to, different billing and delivery details;
The identification of a pricing or product description error;
You not meeting the eligibility to order criteria set out
in the Terms and Conditions;
Cancellations, Returns and Refunds
If you wish to return or exchange an item,
please see the back of the packing slip that came with your
order for instructions on how to go about this, or see our
Returns page. Requests for refunds/returns
must be made within 14 days of delivery - late returns will
not be considered. Goods should be received by Tie Warehouse
within 7 days of notification of intent to return i.e. no
later than 21 days after delivery. Return postage costs are
the responsibility of the person returning the order - it
is recommended that you return your goods using Recorded Delivery.
If you wish to cancel your order, you should
contact us as soon as possible
after ordering and we will cancel your order and refund any
payments you have made. If your order has already been despatched
you will need to follow the procedure above.
Returned and cancelled orders will be refunded for the products
returned or cancelled and any standard delivery charges. Refunds
will be made back to the debit or credit card used for the
original order within 30 days of cancellation of the order.
Next Day Delivery charges are non-refundable unless the order
does not arrive within the day specified in the Terms and
Conditions as the next working day, or through any other fault
of Tie Warehouse. Return postage costs will only be refunded
if the return is due to an error of Tie Warehouse and if a
receipt for the postage is included with the returned product,
and only for Royal Mail 1st or 2nd Class postage, and Royal
Mail's Recorded Mail service. In such cases if a full refund
plus the return postage is required, it will not be possible
to refund more than the original purchase price, and postage
costs will be provided instead as a Tie Warehouse gift certificate
or discount voucher which will be valid for 6 months. In the
event the goods are not returned and Tie Warehouse is required
to recover the goods, we will charge you for any costs incurred
for such recoveries. We reserve the right to limit the amount
of times an order or item can be returned or exchanged.
If you have received a quantity discount as a result of
a bulk purchase or any other similar offer, and have returned
part of the order for a refund, the discount originally received
will be readjusted based on the number of products retained
or other terms of the original discount, and any refunds will
be subject to these adjusted discounts. Tie Warehouse is not
responsible for any customs charges, bank charges or any other
charges incurred by you as part of a transaction and will
not reimburse any such charges.
Any returned products must be in the original undamaged packaging,
and the goods should not have been used or damaged in any
way. Any returns that do not comply with these requirements
will not be refunded. The address for returns can be found
on the Contact Us page and
on the back of your packing slip.
If you're not sure whether the colour or type of tie you
see on your screen is what you want, you can order it anyway
and if it's not right you can return it within 14 days for a
refund. This is especially useful if you want a specific colour
or shade for a wedding, and gives you the opportunity to compare
the tie with colour swatches.
Privacy
Payments
Tie Warehouse uses a secure server for processing your order.
Debit and credit card payments are processed using secure
servers. Tie Warehouse does not have access to your card details
and transactions are completed automatically to ensure the
security of your card. Tie Warehouse is also accredited by
SafeBuy
and ISIS
so you can buy online with confidence.
Privacy
Your privacy is important to us! Any information entered
in this site, for example your name and email address entered
in our contact forms, will be used to contact you and keep
in touch with you about your enquiry or about the product
or service you have received from us, and will not be used
for any other purpose. You will not be added to our mailing
list unless you have opted to do so, and you can unsubscribe
from any mailings at any time. In accordance with the Privacy
& Electronic Communications Act, we do not send random
marketing emails to personal email addresses (spam).
You will also have the option to subscribe to our free newsletter,
and in such cases your name and email address will be added
to our mailing list so that we can let you know about special
offers or new products and keep you informed about the latest
exclusive offers which may be of interest to you. You can
unsubscribe from this list or any other mailings at any time
by following the instructions in the email you receive from
us or by contacting us and requesting removal from the mailing
list. Except in the case of a sale of the business or assets
of Tie Warehouse Ltd or its trading companies (in which case
you will be notified and given the opportunity to unsubscribe),
your personal details will never be sold or passed on to third
parties, unless agreed or requested by you or required by
law.
Cookies
Cookies may be used on this site to track and store online ordering information, to retain information you have previously entered on the site, or in the use of 3rd party applications. In general, you can browse this site without requiring cookies. If you prefer not to use or accept cookies when using this site, you may switch off cookies in your browser. For more information about cookies and how to prevent them from being used while browsing this site, please see About Cookies.
General
Whilst Tie Warehouse Ltd seeks to provide clear and accurate
information on this website and in our newsletter, Tie Warehouse
Ltd neither makes nor gives representations or warranties,
express or implied, about the website or the newsletter (and
any information on it or hypertext links), including as to
accuracy, completeness, suitability for purpose, availability,
legibility, speed of download or access, or timeliness. Tie
Warehouse Ltd shall not be liable for any damages arising
directly or indirectly in contract, tort or otherwise, from
the use of or inability to use this website or the newsletter
(or any hypertext links to or from this website), or any information
contained in the website (or any other website to which hypertext
links to or from the website may exist), or from any advice
or recommendations given on this website or in any other way,
or from any action or decision (or omission to act) resulting
from use of this website or newsletter or any such information.
Tie Warehouse Ltd shall not be liable, to the extent permitted
by law, for any loss or damage including, in particular, any
loss of profits, loss of business, loss of investment, loss
of opportunity, wasted costs or any indirect or consequential
loss. In addition, Tie Warehouse's products may be listed
on other 3rd party sites not owned by Tie Warehouse Ltd, and
Tie Warehouse Ltd is not responsible for, and shall not be
liable for, any out of date or inaccurate products that may
appear on these sites.
Although descriptions and images of products are correct
to our knowledge at the time of publication, the products
may in some cases vary slightly from those shown on the site.
Tie Warehouse Ltd cannot accept any responsibility for variations
in shade or colour or other aspects of any images or photograph
on the website that you may see on your screen, which may
or may not be caused by differences in screen resolutions
or other computer related settings. Some images may contain
additional items such as shirts, waistcoats, tie or cravat
pins, or other accessories which are not included with the
product unless specifically stated. If you receive a product
that is not what you were expecting, please follow our Returns
procedure to obtain an exchange or refund.
Tie Warehouse Ltd does not warrant or offer any assurance
that the website is compatible with your computer equipment,
software or the network through which you access the website,
that the website is free of errors, or that the use of the
website will not lead to viruses, Trojan horses, worms or
similar destructive software accessing your computer equipment.
Tie Warehouse Ltd shall not be liable for any damage which
you may suffer as a result of such errors or viruses. You
are responsible for ensuring that your computer equipment
has appropriate security and virus protection features, for
your own protection and to protect Tie Warehouse Ltd's information
technology systems and this website. This website may become
unavailable in part or in whole at any time, for any period,
and without prior notice. Given the inherent insecurity of
the internet, the security, authenticity and confidentiality
of any information on this website cannot be guaranteed.
Tie Warehouse Ltd may at any time alter these Terms or the
content of this website and you agree to be bound by any future
changes to these Terms.
If you have any questions, please contact
us.
Tie Warehouse Ltd.
Registered Address: The Oast House, 6D 5 Mead Lane, Farnham
Surrey, GU9 7DY
Contact Address: Unit 20, Quadrant Court, Charles Park, Thames
Street, Crossways, Greenhithe, Kent, DA9 9AY
Registered in England No: 04514831
VAT No: 800 0458 83
Data Protection Reg: Z9920033
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